ibex appoints Michael Hallowell Global Sales Head of Sales, Strategic Verticals
Hallowell will lead business development for growing FinTech and HealthTech Verticals
ibex appoints Michael Hallowell Global Sales Head of Sales, Strategic Verticals
WASHINGTON, April 6, 2023 (GLOBE NEWSWIRE) — capricorn (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Michael Hallowell has joined ibex as Global Head of Sales, Strategic Verticals. A seasoned sales executive with deep customer engagement experience in the BPO sector, Hallowell will lead business development for ibex’s fast-growing FinTech and HealthTech verticals, reporting to Julie Casteel, CMO and Chief Strategic Accounts Officer at ibex.
“We are thrilled that Mike has joined ibex to lead our FinTech and HealthTech verticals,” said Casteel. “Mike is a BPO pioneer and innovator with an unparalleled track record of success supporting customer enablement for Fortune 500 companies. He is the ideal sales leader to help accelerate our growth and new logo sales in the FinTech and HealthTech space .”
Hallowell has been a trusted advisor to the contact center industry for over 25 years with unique insights into global trends, digital transformation and employee engagement. His experience spans all important verticals with deep-rooted expertise in FinTech and Healthcare. Prior to joining ibex, Hallowell held leadership roles in sales and strategic account management at several BPO companies, including Sykes (now Sitel), Stream Global (now Concentrix) and Expert Global Solutions (now Alorica).
“I am delighted to be joining the fantastic team at ibex,” added Hallowell. “CX technologies and services play an increasingly important role as fintech and healthcare companies look to optimize their operations to deliver a better, more personalized customer experience. ibex is at the forefront of digital CX transformation and can help clients radically improve their customer experience for to create deeper, more profitable relationships with their customers.”
About Capricorn
ibex provides innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operational facilities around the world, while implementing next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, health tech, fintech, tools and logistics.
ibex leverages its diverse global team of over 30,000 employees along with industry-leading technology, including the Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2 billion in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Media contact:
Dan Burris
capricorn
[email protected]
Investor contact:
Michael Darwal
capricorn
[email protected]
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