MIAMI & FALMOUTH–(BUSINESS WIRE)–ACI Worldwide (NASDAQ: ACIW ), a global leader in mission-critical, real-time payment software, and Constant, a leading fintech in self-service loan management software, announced a partnership that will allow lenders to increase loan volume , streamline their collection process, increase revenue and reduce the cost of servicing. Linking ACI Speedpay and Constant’s CX capabilities improves the self-service experience for loan management, enabling greater digital engagement with customers. ACI Speedpay serves thousands of billers in the US
Consumers are increasingly going digital when it comes to managing bill payments, including seeking better self-service experiences. According to industry surveys, 81 percent of consumers say they want more self-service options, and 95 percent of businesses see growth in self-service requests. More than 34 percent of consumers cited faster response times as their number one benefit1.
“Keeping up with consumer expectations requires a more proactive focus, which is why Constant and ACI Worldwide held a technical summit with the leaders of top lending institutions to discuss how we can help them close the customer experience gaps today and tomorrow ,” said Darcy Locke , head of consumer finance in the invoice segment, ACI Worldwide. “With this collaboration, we are creating the next level of user experience for consumer finance lending, across all debt types and entities.”
Powered by ACI Speedpay’s comprehensive suite of products that offer advanced bill payment capabilities and Constant’s enhanced user experience, lenders’ customers can self-serve a greater number of loan servicing tasks that are typically handled manually. The expanded services will provide access to the most relevant payment services (debit, prepaid, credit, EMV and contactless), digital wallets (Apple Pay and Google Pay) and alternative payment methods (PayPal, Venmo, etc.).
“Many institutions are under pressure to expand their digital presence, respond to borrowers faster and generate revenue from existing customers. However, many of them still rely on legacy systems that limit automation, self-service and access to the payment methods and processing speeds that customers demand today, says Catherine York Powers, CEO of Constant. “Our partnership with ACI will help lenders quickly establish a solution that meets a growing number of customer preferences. Against the background of rising defaults and lower margins, we can help them generate revenue from loan servicing,” she said.
Visit www.aciworldwide.com/acispeedpaypulse for more billing and payment insights.
About Constant
Constant modernizes loan servicing, loss reduction and collection with interactive, digital solutions that enable borrowers to better understand, manage and repay their debt. Loan servicers can dramatically reduce costs and reduce error and compliance risk, while generating revenue in the loan servicing experience – without having to change core servicing and related systems.
About ACI Worldwide
ACI Worldwide is a global leader in mission-critical, real-time payment software. Our proven, secure and scalable software solutions enable leading companies, fintechs and financial disruptors to process and manage digital payments, drive omni-commerce payments, present and process bill payments and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.
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ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product/solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries, or both. Other third party trademarks referred to belong to their respective owners.
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1NICE’s 2022 Digital-First Customer Experience Report.
