Fintech startup Advance provides financial benefits beyond the paycheck, partners with Sitel® Philippines
February 2, 2023 | 17:30
MANILA, Philippines — New on-demand payroll platform Advance recently sealed a partnership with Sitel Philippines, one of the largest providers of customer experience products and solutions in the country, to promote employee financial well-being through its services.
This partnership will integrate Advance’s financial services into the benefits program of Sitel Philippines, allowing over 43,000 employees to easily access a portion of their salaries at any time with a flexible line of credit in as fast as a few seconds, through a mobile app – an employee benefit that comes in handy in various ways.
“It’s very user-friendly, and also very accessible. It is transparent in that they see immediately what they are eligible to borrow, and the moment they need it, they get it immediately sent to their bank account or e-wallet, says Advance CEO and co-founder Jaime de los Angeles. Philstar.com.
“It is very much in line with the needs of our partner, where we want to ensure that the employees are safe, the prices are fair, and the service is always reliable, 24/7. We offer them not only immediate access to credit, but also peace of mind ,” de los Angeles added.
Access your salary when you need it
Availability is the promise of Advance. Through the app, it ensures that employees can easily make use of financial services, especially in unforeseen situations or emergencies when cash is lacking but badly needed.
Therefore, users get an amazing customer experience via Advance’s three-step process to request a payday advance with the Advance app.
A user simply needs to log into their account, select the amount to borrow and the payment terms, then review selected items and digitally sign the legal contracts to complete the request. Once completed, the borrowed amount is credited almost immediately to the selected account.
Philstar.com/Anj Andaya
According to de los Angeles, simplicity and ease of use were paramount when planning for the platform’s design, as they wanted to “maintain a level of user familiarity to keep it intuitive, while adding new and relevant value to provide a smooth better experience”
Additionally, de los Angeles mentioned that their dynamic credit limit is one of the platform’s unique features.
“It takes that pressure off borrowers and gives them full control over what they need,” he said. “The ability to access their line multiple times until the credit is fully utilized really helps advance the financial freedom we’ve been pushing for. It gives employees the added security of knowing they have an immediate financial option if they need help.”
Aside from salary advances, Advance also provides financial tools such as bill payment and wellness education to Sitel Philippines employees, equipping them with knowledge of financial literacy, goals, expenses and investments as a way to cope with the financial condition.
Philstar.com/Anj Andaya
Partners for Financial Wellbeing
For workplaces like Sitel Philippines, providing overall well-being for employees is the company’s commitment – from health, education and training, diversity and inclusion, and now financial well-being. It is for this reason that the company has continuously received recognition as one of the best employers in the country.
This is also why the company considered it important to partner with Advance, to leverage their fintech solutions to offer only the best benefits to their employees to help them achieve their goals.
“Our partnership with Advance is very critical, not only to provide short-term assistance to our employees in times of emergency, but also to help them achieve even greater and long-term financial goals,” said Pam Donato, Sitel Group® VP of HR – Philippines and China. “We believe that financial wellness is part of a holistic approach to the overall wellness we want for our employees.”
The partnership with Advance comes at the right time so that it can provide a “more efficient, effective and great platform” for its employees.
“Post the pandemic, we must always ensure that we provide that support to our employees. I think Advance and Sitel Philippines have common goals. Their goal is to provide economic well-being and support to the workforce, and that’s also our goal and what we want to provide to our employees,” said Donato Philstar.com.
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On Advance’s part, this partnership is a big step in the right direction as they not only want to expand the reach of their services, but also develop a deeper understanding of their users and get a better sense of where they stand financially. .
“Sitel Philippines has always had a reputation as one of the leaders in the BPO industry for delivering exceptional customer service and support. One of our core values is customer centricity; we are confident that this partnership will allow us to take our own service efforts to new heights, and we are fully committed to providing Sitel Philippines and its employees with the best possible experience through Advance.We are excited about the opportunity to work together to help employees become more financially resilient, and support the Sitel push towards holistic and total wellness ,” he concluded.
