FinTech Futures & Kore.ai webinar: Conversation banking
Register now!
Date: Wednesday 16 November 2022
Time: 18:00 Greenwich Mean Time
Duration: 1 hour
Intelligent virtual assistants powered by cutting-edge conversational artificial intelligence (AI) are creating the future of the banking experience, giving customers self-service opportunities to interact with their finances like never before. A good customer experience (CX) can encourage loyalty and turn customers into brand advocates. Bad experiences, on the other hand, can frustrate customers, causing them to consider switching or jumping to another brand.
While these investments in virtual assistants provide tremendous value, it is challenging for banks to know where to begin this journey. And that’s understandable because every bank has different goals and timelines for its CX evolution. This is why it is important to understand where a bank is in its journey and what options are available to drive the conversational transformation.
Kore.ai has built a proven process just for this. Because every bank is unique, Kore.ai has developed a roadmap that exactly matches a specific bank’s needs. That could mean offering live chat to bank customers without live chat available today. For others, it may mean deploying a pre-built virtual assistant for retail banking across multiple channels. And it can be anywhere in between.
In this session, you’ll learn how easy it is to start and scale your conversational banking journey, regardless of where you start. Kore.ai’s expert panel will discuss pitfalls to avoid and best practices for adopting this transformational technology. It’s something you don’t want to miss!
Speakers for the webinar “Conversational banking – delivering disruptive technology in a non-disruptive way”:
Peter Berbee
BankAssist product manager, Kore.ai
Peter Berbee is an experienced product development manager who drives innovation within Kore.ai’s financial services. An industry veteran with more than 30 years of experience, he blends technology, automation and digital capabilities to deliver best-in-class digital customer experiences that drive loyalty, repeat business and revenue growth.
Berbee joined Kore.ai with a broad range of financial services experience, having spent time with Citigroup, Bank of America and First Bank System, Inc.
Shruti Khairnar
Journalist, FinTech Futures
Shruti Khairnar is a reporter at FinTech Futures, covering all aspects of financial services and innovation in the space. She has previously worked as a reporter for Sustainabonds, ESG Investor and the Hindustan Times, and has an MA in Magazine Journalism from City, University of London.
Brought to you by Kore.ai
