This crypto wallet was criticized by Elon Musk, but made this an opportunity

Negative feedback is never nice – especially when it comes from a high profile person.

This is something that happened to Freewallet not too long ago, but the one-stop digital finance app made this a possibility… and grew stronger as a result.

It all started back in February 2021, when Elon Musk tweeted continuously about Dogecoin as it enjoyed the improbable rise from $0.005 to $0.74.

Freewallet quote-tweeted Tesla’s Technoking while chanting the words “Who let the DOGE out” – adding that “DOGE won’t stop.”

But he replied, “Your app sucks.”

In an example of customer service done right, Freewallet’s support team responded minutes later – saying they were ready to help if he needed anything.

“Please unlock my account,” Musk wrote.

The Freewallet did just that – take action in an instant – and that’s clearly something he appreciated.

“Thanks for fixing it,” he later told them.

It powerfully demonstrates exactly how important customer service is – and while things can occasionally go wrong from time to time, solid support means most problems can be fixed. Perversely, having this drama play out in front of millions of users on Twitter showed exactly how proactive Freewallet can be.

Don’t just survive, thrive

Freewallet launched back in 2016 – but how has the business performed in the 18 months since Elongate?

Well, the platform says it’s alive and well. While it’s mainly known as a multi-currency wallet – offering support for a multitude of digital assets – it also provides a gateway for those looking to exchange fiat for crypto. Gift cards and crypto exchange are also available.

New features are being added all the time, not to mention support for a wider cross-section of altcoins. Freewallet says that the development team is currently working on a brand new iteration of the app where the latest technologies take center stage.

If anything, we’ve seen Musk start to shy away from the crypto world in recent months – with Tesla recently announcing that it had sold 75% of Bitcoin for $936 million in an effort to free up liquidity.

Reflecting on that fateful day in February 2021, Freewallet said: “Many Freewallet rivals joined the fun rampage in the comments section offering their service to Musk and Tesla employees. However, it turned out that the company responding to a user request and timely fixes the problem cannot be destroyed by a single tweet, no matter who posts it.”

It’s an important lesson – and given how Freewallet regularly launches promotions and giveaways, partners with popular payment operators and tries to stay one step ahead of the competition, it’s no wonder it’s a platform now trusted by six million users worldwide.