2023 Trends in CX, Fintech and AI — Expert Offers Available
Beyond the Arc, the agency focused on fintech, AI development and customer experience
“Rising interest rates, and the subsequent fallout, will hit consumers. Financial institutions must do more to protect their customers’ financial health.” -Steven Ramirez, CEO of Beyond the Arc
SAN FRANCISCO (PRWEB)
3 January 2023
2023 trends in CX, Fintech and AI: Expert offers available
Media Consulting: Insights and analysis available for trending stories on banking and financial services, marketing and technology
WHAT: Cross-functional team of customer experience strategists and data scientists provide cited insights on emerging trends in CX, financial technology and artificial intelligence (AI).
2023 TRENDS QUOTED BY BEYOND THE ARC
CX and financial wellness
- Real-time payments will become a lever to improve financial well-being
- Focus on financial health will drive new business models
“Rising interest rates, and the subsequent fallout, will hit consumers. Financial institutions must do more to protect their customers’ financial health.” -Steven Ramirez, CEO
“In a tough economy, both consumers and businesses get nervous about cash flow. Real-time payments bring new control to paying bills at the last minute, enabling struggling businesses to get paid faster. Integrating services like RTP® and FedNowSM will quickly become critical to any FI’s CX strategy.” -Gavin James, CX Strategist
Payments
- Credit unions will use FedNow to attract younger members
- Embedded payments will drive growth in business super apps
Many credit unions (CUs) face the challenge of an aging membership base and difficulty attracting younger generations.
“Credit unions have appealing attributes to Gen-Z (member-owned, community focus, lower fees), and offering instant payments could be key to winning them over.” – Michelle Espinoza, designer
AI and machine learning
- AI/ML and NLP will become critical in a world without cookies
- AI and NLP will gain traction for back office automation
- AI imaging will continue to transform applications and CX
The recent hype has been about using AI to generate text, but AI can also process an image and automatically recognize problems.
“Images can contain products and objects, but also problems. AI imaging will increasingly learn to capture the relevant details from the visual to solve problems and respond to queries.” – Bruce Johnson, Data Scientist
WHEN: Material available for immediate use Wednesday, January 4, 2023. Can be used through January 31, 2023
WHO: Steven Ramirez, CEO of Beyond the Arc
- Steven Ramirez is a popular fintech strategist and speaker. He focuses on the technology and trends impacting the customer experience, and his insights have appeared in Bloomberg, American Banker, Financial Brand, Finovate TV and other industry events and publications.
- Ramirez is available for interview by phone or questions can be sent by email.
- Bios of the Beyond the Arc team:
URL: Direct URL to quotes and full analysis:
Keywords: banking, financial services, customer experience, digital marketing, fintech,
financial technology, financial wellness, FedNow, super apps, BNPL, credit unions, machine learning, AI, natural language processing (NLP)
Contact: Steven Ramirez, [email protected], (877)676-3743
About Beyond the Arc
Beyond the Arc is an integrated agency based in San Francisco that develops machine learning solutions and creates customer-centric communications strategies to help clients attract and retain customers. You can follow the team on Twitter: @beyondthearc.
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